Program overview

The Emergency Assistance Program (EACI) provides financial assistance to individuals and families faced with loss of a utility service or actual eviction from their homes due to economic hardship. The program offers one-time per year voucher payments to providers of essential utility and fuel services such as electricity, water and gas. In collaboration with other area agencies and organizations, the program also offers rental assistance to prevent eviction and provides relocation support as needed.

Program Staff:

Diana Brown           Program Manager


Important Note:
**Assistance is based on program availability. (Guidelines and services may vary)

Face-to-Face interviews are required for all applicants applying for Emergency Assistance.

Service Hours:

  1. Clients will only be seen between the hours of Mon- Thur 9 a.m. -4 p.m.  &  Fri. 9 a.m. -12 p.m.

Processing Applications for Emergency Assistance:

 Before applications can be processed: YOU MUST PROVIDE the following documentation:

  • Electric: Must have a Disconnect Notice and provide proof of income for all household members.
  • Water: Must have a Cut-Off Notice and provide proof of income for all household members.
  • Rent: Must have an Eviction Notice from the Landlord and provide proof of income for all household members.

Special Notes:

  1. **This program does not assist with payment plans or payment arraignments
  2. Income Verification: All sources of income for a household must be submitted. Agency Income guidelines do apply.
  3. If employed: The Client MUST provide check stubs for the past 30 days.
  4. If self employed: The Client MUST provide the last quarterly tax forms.
  5. The Landlord must be a legal property owner and able to provide proof of that status. This program does not assist with sub-let properties.

Following-up on your application status:

Clients must follow-up on applications within 10 days from the date of application. If client does not follow up it will be cancelled and client will have to re-apply should assistance still be needed.

Program Location and Hours

Main Office
915 Main Street, STE 201
-2nd Floor
Lynchburg, VA 24504
Phone: (434) 455-1601 x 308
Fax: (434) 455-1623

Service Hours – Monday- Thursday 9:00 a.m. -4 p.m.
**Based on program availability 

Neighbor to Neighbor Program

Lyn-CAG, the Dollar Energy Fund and Appalachian Power VA have teamed up to create a program –
Neighbor to Neighbor
– that will assist low-income Appalachian Power customers who have difficulty paying their electric bills. The Neighbor to Neighbor program, administered by Dollar Energy Fund provides eligible customers with a utility assistance grant applied directly to their Appalachian Power bills. This grant will help low-income customers maintain or restore their basic electric service.

Program Eligibility:

  • Are customers of Appalachian Power VA.
  • Low-income households (150% of Federal Poverty Income Guideline)
  • Have made a sincere effort of payment on their Appalachian Power-VA bill. A sincere effort of is a minimum of $100 in the last 90 days. Exceptions for senior citizens will apply.
  • Have a minimum balance of $100 on their Appalachian Power-VA bill.

How will Customers Apply?

Clients are strongly encouraged to call Lyn-CAG’s main office (434)455-1601  to make an appointment to register for the program and complete the necessary paperwork. All appointments will be held at the Lyn-CAG 915 Main St location. Clients are requested to bring proof of household income and their most recent AP electric bill.